Word: customerã
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...these things shouldn’t weigh heavily on the customer??s mind, Muir said...
...Gain said. Deliveries—via MetroPed or otherwise—require a $5 flat fee plus $1 for each additional book, a rate reduced to make ordering books from home “more accessible,” Gain said. MetroPed owner Wenzday Jane said that from a customer??s vantage point, the delivery process remains exactly the same as using a traditional service. Every afternoon, a MetroPed “driver” stops at Harvard Book Store to pick up the orders—packed in repurposed shipping materials—and brings them...
...stories of scores of students whose belongings were mismanaged by CollegeBoxes last summer attest to the company’s disregard for its own policies and for the customer??s needs. Knowing this, student leaders privately and publicly (including in an Undergraduate Council resolution and a Crimson editorial) called on Harvard to show better judgment than to be taken in by the racket again. Thanks to Harvard’s apparent gullibility to the salesmanship of CollegeBoxes, our only university-supported summer storage option is to gamble with our physical possessions...
...shift in film habits may be at least partly responsible for the hurt felt by the Brattle. The influx of convenient home video services like Netflix—which make varied film libraries all the more readily available and put the choice more firmly in the hands of the customer??provide yet another opponent to the success of small venues like the Brattle. Assistant Professor of VES and Comparative Literature Despina Kakoudaki, who teaches classes on film theory and history, is eager to see how the next few generations, with their extreme exposure to digital filmmaking...
...genuine love of technology” makes it easy for Joe to stay updated. His independent technology research, coupled with his five years of experience, allows him to rapidly assess a customer??s purchasing situation. “When I get a customer who comes in all irate, and because of what I do, and because of what I say, they get that bag in their hand, and they leave happy—that’s my favorite part...