Word: dataquest
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...sinking, U.S. firms continued to lose ground to the Japanese. Rather than cutting back production, such companies as Hitachi and Toshiba persisted in selling at falling prices to boost their market share. "The Japanese don't throw in the towel on the downturns," says Lane Mason, an analyst for Dataquest, which studies electronics firms. "They are willing to suffer a little more red ink in the short term to achieve their long-term goals...
...month, respectively, since last year. But support of VOIP by AT&T, the largest long-distance carrier in the U.S., promises to bring the technology into the mainstream. "AT&T's entry should broadly legitimize VOIP for residential customers," says Steve Koppman, principal analyst for Gartner Group Dataquest. Research firm InStat/MDR estimates that as more major players, including Cablevision, Comcast and Time Warner Cable (a sister company of TIME), roll out their announced VOIP services, the number of residential VOIP subscribers will rise from about 135,000 at the end of 2003 to 3.9 million...
That's why outsourcing to India has exploded during the recovery. It jumped 60% in 2003 compared with the year before, according to the research magazine Dataquest, as corporations used some of their profits (not to mention tax breaks) to expand overseas hiring. That translates to 140,000 jobs outsourced to India last year. Vivek Paul, president of Wipro, one of India's leading outsourcing companies (it handles voice and data processing for Delta Airlines, for instance), says its service business grew 50% in the last quarter of 2003. "Companies that are emerging from the slowdown are beginning to invest...
...easier on workers at the call centers that handle U.S. customer-service complaints. In a recent survey by India's Dataquest magazine, 40% said they suffered from sleep disorders, and 34% complained of digestive problems. "It's a tough life," says Shruti Kaushik, 21, an IBM call-center employee. Kaushik took the job seven months ago "to make some easy money," about $160 a month. But the credit-collection work isn't easy. "Things get monotonous; there are rude customers," she says. Combine those factors with the 10-to 12-hour night shifts that Indian IT workers pull so they...
...companies that are big enough and investing in research and development will continue to improve productivity, and the others will disappear," says Peter Bauer, Infineon board member in charge of sales and marketing. Analyst growth forecasts for semiconductor sales this year range from a conservative 8.9% at Gartner Dataquest to an outright ecstatic 16.6% at WSTS...