Word: dealership
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...problem. Managing that demand so that people invariably have to wait three to 12 months to get their prized possession has always contributed to the Harley mystique. CEO Jeffrey Bleustein says he's No. 38 on the waiting list for a V-Rod at his local dealership. And for more than three years, riders have been sending Bleustein money as a deposit for a special centennial-edition model in 2003. There's only one hitch: Harley hasn't even announced such a celebratory bike yet. Bleustein can only hope that the V-Rod gets the next generation of bikers...
...called himself Free, an apt name for an anarchist. And he stood tall in court as he explained why he had torched a Chevrolet dealership, incinerating three sport-utility vehicles. "I didn't do this because I enjoy property destruction," he said. "I did this because I'm frustrated that we are doing irreversible damage to our planet...
...just as in Goteborg and Prague, extremists are grabbing the spotlight. Right before Luers' trial, the Chevrolet dealership he set on fire was torched again. "We can no longer allow the rich to parade around in their armored existence, leaving a wasteland behind in their tire tracks," read a communique from the new (but still anonymous) arsonists. Zerzan, a soft-spoken graybeard who advocates a return to a hunter-gatherer society, applauds the fire bombers. "I'd like to see it happen every day," he says. "We're interested in destroying the system, not in macho saber rattling." Whatever...
...toward his neighborhood, where, he says, "some of them took advantage of a situation that was out of control." But even this pillar of the community is suspicious of the white power structure. He says he called the police at 11:15 p.m. when he first saw the BMW dealership under attack. Though a major police station is only a few hundred meters away, the cops and fire brigade didn't show up until after 3 a.m. "Either they are badly organized, or they are letting the community suffer," he says. Ridiculous, says a police spokeswoman: they sent a helicopter...
More important, offerings from both Hyundai and Kia seem to have cleared the quality hurdles that were once so debilitating to each company. Reilly, who just opened a second dealership in Alexandria, Va., says warranty claims are down 50%. Meanwhile, according to AutoPacific, an industry consultancy, customer satisfaction is up: the organization has just ranked the Santa Fe as America's top compact SUV. Says AutoPacific president George Peterson: "This is a testament to the excellent progress Hyundai is making in product development...