Word: delling
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Dates: during 2000-2009
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...past eight months, a team of technicians was holed up in a windowless room at Dell, testing 650 products from nearly 90 manufacturers. Their goal: to ensure that products like Sony monitors and Veo cameras--even printers made by archrival Hewlett-Packard (HP)--worked smoothly with Dell's machines. It didn't take them long to realize that Dell could build some of those products better and sell them more cheaply. So last week founder Michael Dell, 38, put the consumer-electronics industry on notice--including some of the company's own suppliers--that the world's No. 1 computer...
...Christmas, Dell will launch a line of flat-screen TVs, an MP3 player and a downloadable music service, all to be sold exclusively online, as it does with computers...
...whose stock has come down dramatically, like EMC and Ericsson. Now it's a more level playing field, and the premium for quality companies over average companies is very small. So I think you would want to buy quality. You'd rather buy Wal-Mart, vs. J.C. Penney or Dell, vs. Hewlett-Packard...
Jobs that stay put are becoming a lot harder to find these days. U.S. companies are expected to send 3.3 million jobs overseas in the next 12 years, primarily to India, according to a study by Forrester Research. If you've ever called Dell about a sick PC or American Express about an error on your bill, you have already bumped the tip of this "offshore outsourcing" iceberg. The friendly voice that answered your questions was probably a customer-service rep in Bangalore or New Delhi. Those relatively low-skilled jobs were the first to go, starting...
Oddly enough, Rollins wasn't happy. A Mormon with a deep philosophical streak, he saw Dell's morale suffering. "The company was in a bit of a slump, the stock was down, sales on a plateau, so I began looking at ways to improve the culture to weather the down currents," Rollins says. Two years ago he launched the Soul of Dell initiative, setting out company ethics and ideals as a way of improving morale. "We got wealthy. That was our culture," he says bluntly. "But we didn't want just that." Dell had to be an inspiration...