Word: delta
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Dates: during 2010-2019
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...distant future. It is the industry's wish too, I dare say. The problem, as ever, is the manner in which the airlines hope to attain this elusive status - by once again sticking it to the customer. This week's chapter involves a move by Delta, quickly copied by Continental, to raise fees for bags checked at the airport to $25 for the first bag and $35 for the second. (It's $2 less if you check in online...
...Delta, which was once the model of civility in this industry, has lately made noises about regaining some of that lost élan, but antagonizing your passengers doesn't seem like the way to do it. Continental should know better. If it's as good an airline as it keeps saying it is, customers should be willing to pay more for the privilege. Give yourself a raise, Continental, if you think you've earned...