Word: delta
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American, United, Delta and Northwest contend that Slater's warnings amount to interference in a tough market. "The small airlines want sympathy, so they accuse us of competing vigorously in the marketplace, which is and should be perfectly legal," argues Jon Austin, a spokesman for Northwest. And a smart strategy, perhaps. But now the big carriers have managed to attract the attention of both the Transportation and Justice departments. As Microsoft can attest, a smart business strategy isn't necessarily smart politics...
...avoid buying Pilgrim--hey, that's what listening stations in record stores are for--and instead pick up a copy of Clapton's superior 1994 album of blues standards, From the Cradle, or, if that's already in their CD collection, blues great Robert Johnson's King of the Delta Blues Singers. Clapton, of course, is more than just a bluesman--from Sunshine of Your Love to Layla to Tears in Heaven, he has displayed a mastery of a variety of musical styles, including hard rock and pure pop. But one thing the decidedly pop-oriented Pilgrim mostly lacks...
Different airlines have different policiesabout picking up the E-ticket. United Airlinesrequires its customers to bring in photoidentification, an E-ticket confirmation numberand the credit card used to purchase the tickets.USAir and Delta are more lenient, requiring onlythat the customer bring in a picture ID. Since airtravel out of any U.S. Airport now requires validID for individuals over the age of 18, a traveleris not being asked to bring any extraneous itemsto pick up the E-ticket. United Airlines' policymight seem like a big hassle at first glance, too,but one representative, who spoke on condition ofanonymity, says ticketing agents...
Saltzberg says it is "hell on earth" to changea non-refundable E-ticket. But airline agentsdisagree. Kennedy of Delta Airlines says it is noharder to change an E-ticket than a regularticket, since Delta requires its customers to makeboth paper and electronic changes in person at theairport. USAirways, however, simplifies thisprocess by allowing E-tickets to be changed overthe phone. The agent will require a confirmationnumber and a credit card number to guarantee thatthe customer is really who he or she claims...
Some airlines are so zealous about E-ticketsthat they are even offering special deals topeople who book tickets on-line. Additionalfrequent-flyer miles or discounted rates are beingused to entice people to utilize theirtechnological resources. While Delta has no suchprogram, both United and USAir do--for certainflights and through certain on-line bookingagencies...