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...Baumgartner and his team know they have a pretty efficient system in Denver, and they aren't happy about their new federal overlords. First, there are the logistical headaches caused by the TSA's demand for 17,000 sq. ft. of office space at the airport to house what will eventually be a force of nearly 2,000 people in three rotating shifts. Baumgartner wants to charge the going rate of $72 per sq. ft.; the TSA complains that's too steep for a federal agency already stretched thin. "You can't just walk 2,000 people into an airport...

Author: /time Magazine | Title: The Nation's Best Run Airport — and Why It's Still Not Good Enough | 7/7/2002 | See Source »

...detect explosives by testing a cloth that has swabbed the luggage. But these devices have problems too. They require two to three times as much staff as the EDS machines, and security experts say they are highly unreliable unless used according to strict protocols. As TIME watched a Denver screener operate one of the trace machines, he had to punch it several times just to get it to register a clear signal...

Author: /time Magazine | Title: The Nation's Best Run Airport — and Why It's Still Not Good Enough | 7/7/2002 | See Source »

...Bags that might be carrying bombs are just one security concern that Denver is dealing with. Another is the large number of people-fuelers, caterers, baggage handlers-who have access to planes on the airfield. Even before Sept. 11, Denver had a program called Always Challenge Everybody, which urged all airport employees to question unauthorized people in secure areas and report suspicious activities-and offered gifts from airport concessionaires and vouchers for airline tickets as a reward. Since Sept. 11, the airport has also beefed up its background checks, for the first time screening all employees, not just newly hired...

Author: /time Magazine | Title: The Nation's Best Run Airport — and Why It's Still Not Good Enough | 7/7/2002 | See Source »

...sign of increased airport security since Sept. 11, of course, is the now familiar screening gauntlet that passengers must go through before entering the gate areas. The obsession, early on, with even the most innocent of personal items has been relaxed somewhat. A sign near the ticket counters in Denver informs flyers that nail clippers, tweezers and syringes-with proof of medical need-are now allowed after inspection. Yet plenty of verboten items-knives, screwdrivers, scissors-are still being confiscated. Since these items are not saved or returned to passengers, flyers in Denver started burying them in planters near...

Author: /time Magazine | Title: The Nation's Best Run Airport — and Why It's Still Not Good Enough | 7/7/2002 | See Source »

...criteria for targeting these passengers, kept secret for security reasons, include such things as buying a one-way ticket and paying with cash. Although profiling by race or ethnic background is officially rejected, it is clear that, informally at least, some profiling is being done. One afternoon at Denver, a German couple about to board a flight to Las Vegas were fuming over having their bags searched for the second time in 20 minutes. "If we treated Americans traveling in Germany like this," griped the man, "it would be discrimination." Though the airport's two security firms declined to comment...

Author: /time Magazine | Title: The Nation's Best Run Airport — and Why It's Still Not Good Enough | 7/7/2002 | See Source »

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