Word: desks
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Dates: during 1990-1999
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...problem with HASCS--well, the most urgent problem, anyway--lies not in their network administration but rather in their user support. Though the majority of everyday problems can be resolved by the user support team, this "help desk" needs help--badly...
About two weeks ago I needed to use a typical program from the High Speed Data Network (HSDN) to complete a typical assignment for a typical class. My network connection was down, so I called the help desk at 5-9000 and listened to a taped announcement of the desk's hours of operation. If I were calling during these house (which I was), the message stated that I should call back later because all "user consultants" were busy...
This lack of phone support define the purpose of having a help line in the first place. Students should at least be able to leave voice mail for the help desk to time they don't have to keep trying to get through...
Soon I got clever and decided to use my modern to a mail help@fas.harvard.edu from cyberspace. In my frustration at being unable to get technical support for nearly a week. I did a morally reprehensible deed: I copied the network managers on my e-mail to the help desk...
...COPY DESK: Barbara Dudley Davis, Judith Anne Paul, Shirley Barden Zimmerman (Deputies); Dora Fairchild, Evelyn Hannon, Jill Ward (Copy Coordinators); Minda Bikman, Doug Bradley, Robert Braine, Bruce Christopher Carr, Barbara Collier, Julia Van Buren Dickey, Irene Gashurov, Judith Kales, Sharon Kapnick, Claire Knopf, Jeannine Laverty, Ellin Martens, Peter J. McGullam, M.M. Merwin, Maria A. Paul, Jane Rigney, Elyse Segelken, Terry Stoller, Amelia Weiss (Copy Editors...