Word: desks
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Dates: during 1990-1999
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...atmosphere at the Project HEALTH help desk is a far cry from the HASCS help desk located in the Science Center basement. A folding table adjacent to the pediatric waiting room, the help desk is decorated with brightly colored, child-friendly posters and offers a variety of services. Volunteers, who attend the desk for two-hour weekly shifts, could be asked about local vocational training programs. "How do I become a nurse's assistant or a data entry specialist?" for example. Parents--many of whom are our age--might saunter over to the help desk to inquire about public camps...
...their children and keep them healthy. A frequent question could be "What are my local housing options if I am a single mother, recently evicted?" The answer to this question, which whole Kennedy School of Government classes try to solve, is immediately doled out by the undergraduate behind the desk...
...within a privileged sub-culture. As such, rather than service programs such as--GBLS (Greater Boston Legal Services), ABCD (Action for Boston Community Development), EA (Emergency Assistance) and LHA (Local Housing Authority)--we deal with an entirely different highly esoteric set of acronyms. Exasperated, we fantasize about a help desk that could guide us along our path, from FDO to IOP to GMAT...
Answering questions and referring patients to public assistance programs empowers and eventually transforms the help desk volunteers, according to campus co-coordinator Tiger E. Edwards '00. Although many of the students cannot legally drink or rent a car and some have yet to vote in a presidential election, they are specialists in the eyes of the patients as well as the BMC staff...
...need to study the Lorenz curve. The eye-opening experience of working with the BMC patient community provides a dramatic apotheosis of economic inequality in America. The help desk volunteers counsel families on the basics--how to secure housing, food, employment, vocational training and cash assistance--before ever having rented their own apartment, paying substantial income tax, breast-feeding a baby or signing a lease...