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...American Express by flashing a key fob in front of a plastic box. In London the same technology helps retailer Marks & Spencer track gourmet dinners to prevent spoilage. The U.S. military used it in Iraq to electronically search supplies and keep tabs on hospital patients. In Singapore and Helsinki DHL tested it in anticipation of tracking the 160 million packages it ships annually. And in Arkansas the world's biggest retailer, Wal-Mart, is telling its top 100 suppliers to put it on all cases and pallets by 2005, or else...
...other hand, DHL Worldwide Express, which handles 160 million packages a year, plans to go global soon with RFID tracking. Earlier this year DHL's RFID program manager Trevor Peirce stood next to a conveyor belt at its Helsinki gateway, watching computerized RFID scanners identify packages inside passing cargo containers at the rate of 300 items per second. "This is amazing technology when you see it working, and it's all fine-tuned," says Peirce. For customers, the payoff is later posting times and earlier deliveries, says the company's CIO, Steve Bandrowczak. "RFID clearly can help customers by reducing...
...investigation into a mid-air collision between a Russian airliner and a DHL cargo jet over Germany last week has just begun. But scrutiny is already focused on Skyguide, the Swiss air- traffic-control center responsible for the area where the planes crashed. Investigators want to determine whether factors at the center - the deactivation of a crucial warning system, the instructions issued to the Russian pilot less than 50 seconds before impact and Skyguide's sub-European-standard radar system - amount to negligence. Whatever the inquiry finds, notes Daniel Solon at the aviation consultancy Avmark, "this highlights the urgency...
Meanwhile, private carriers from Atlanta to Frankfurt, Germany, are battling for a bigger piece of the delivery pie, forcing the Postal Service to contract with the likes of DHL and Emery Worldwide just to maintain its global reach. Although still delivering 40% of the world's mail, the men and women in blue just can't seem to keep pace. Says Representative John McHugh, a New York Republican, whose postal-reform bill has been stuck in congressional limbo for six years: "The postal system is heading toward a disaster of tremendous consequences...
Sources: The DHL Speed of Business Survey, NYPD, Wall Street Journal, Electronic Messaging Association, Pew Research Center...