Word: directeds
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...outposts of the Virgin empire--San Francisco, Geneva and Brisbane--and they've heard this story before. Rather than bore them, Branson spends the next couple of hours dishing with his crew. Whose airport lounge can passengers use in San Francisco? (Alaska Airlines.) Is anyone making money flying direct to India? (American is, Chicago--New Delhi.) Which U.S. carrier will fall next? (ATA shuts days later.) We all gossip a bit about a Los Angeles politician. Everybody laughs, and Branson digs into his Greek salad and Diet Coke...
They're proud because even though this is a symbolic achievement, it's something no other airline in the world had done. The biggest carriers--American, Lufthansa, British Airways and Singapore Airlines--have all poured resources into expanding direct flights to Asia, but they are held back by their origins as so-called flag carriers, dedicated to travel to and from their home countries. Airline alliances like SkyTeam, Oneworld and Star Alliance link them, but without fully integrated marketing and sales it's difficult to build a cohesive global network, says Henry Joyner, senior vice president of planning for American...
Engagement is an amorphous concept, but as anyone who ever worked on a team can tell you, it's critical--the unengaged undermine--even if it's tough to pin down. Gallup says the top driver is direct managers; Towers Perrin says interest and vision coming from the executive level are much more important...
What is increasingly clear, though, is that management attention to engagement leads to real returns. The Royal Bank of Scotland has found that in retail banking, a 10% increase in leadership effectiveness--as measured by a series of questions about direct and divisional managers--ripples into a 3% boost to customer satisfaction and a 1% reduction in turnover, which saves some $40 million that would be needed to replace workers. A study by Towers Perrin of 40 multinationals over three years found that companies with high engagement scores had operating margins that were 5.75 percentage points greater than those...
...course there’s no harm in doing this, but where’s the point at which the little lies you tell become a giant fabrication? “The Runner,” the highly enjoyable debut book of David J. Samuels ’89, directly confronts this question, delving into the twisted world of Jim Hogue, the Ivy League’s most famous conman. Assuming and shedding identities the way one might try on a pair of jeans, Hogue successfully parlayed his way into one of the country’s most highly esteemed...