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...Delta spokeswoman seemed perplexed by the whole question. First she said simply, "We direct customers to our e-mail." After more checking, she reported that Delta does have a customer-care option on its toll-free number. When I couldn't find it, she checked once more and clarified: the customer-care line is found on Delta's main corporate phone number - but that number is not publicized and "it is not suggested" that customers call it. A representative at that number said they do not take customer complaints and directed me to the website. (Read "Twittering Over JetBlue...

Author: /time Magazine | Title: The Airlines' Customer-Complaint Lines: No Answer | 9/3/2009 | See Source »

...this ugly landscape, the White House has come to realize that the President himself is going to have to play a more forceful and direct role - and soon, including an address to a joint session of Congress on Sept. 9. Rather than leaving the legislative sausagemaking up to Congress, allies say, Obama will have to become far more specific about what he wants to see in a bill. He must spell out, for instance, precisely what he means by a public option, an issue that has grown to outsize proportion as an ideological flash point. The President may also need...

Author: /time Magazine | Title: Why Grassley Turned on Health-Care Reform | 9/3/2009 | See Source »

According to an e-mail from Eliot Building Manager Francisco Medeiros, “sprinkler heads are VERY SENSITIVE and are easily set off by even a tiny amount of direct pressure.” The sprinkler also goes off when the temperature reaches 130 degrees...

Author: By Danielle J. Kolin | Title: A Room Divided Against Itself Will... Burn? | 9/2/2009 | See Source »

Still, many doctors acknowledge patients' aversion to chronic drug-taking. "Almost universally, people don't want to take medicine if they can avoid it," says Greene. And physicians, including internist Dr. Christine Laine, who is the editor of the Annals of Internal Medicine, point out that the direct and indirect costs associated with taking a drug - even one as widely prescribed as the generic diabetes medication metformin - can serve as a barrier for many patients, especially among disadvantaged populations and those without health insurance...

Author: /time Magazine | Title: Study: Diet Can Help Avoid Diabetes Drugs | 9/1/2009 | See Source »

...Since he came into office last year, Ma has sought closer ties with China and has succeeded - now Taiwan and China have direct transportation, financial and cultural exchanges. The Dalai Lama praised the warming of ties between Taiwan and China. "Things are moving better, that's good," he said on Monday. "The Taiwanese should have a very close and unique link to China, but at the same time, Taiwan enjoys democracy - that you must preserve...

Author: /time Magazine | Title: Dalai Lama Meets Protests, Tears in Taiwan | 9/1/2009 | See Source »

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