Word: donned
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Dates: during 2000-2009
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United Airlines has a similar level of secrecy surrounding its Global Services program. "We don't discuss the criteria for being invited into this elite club," says one spokesperson. The airline, however, will list some of its perks: being the first to board a plane; having a private check-in...
Stuker talks in giddy tones about special operators working behind the scenes to correct missed connections even while Global passengers are still in the air. "When I call the 800 number in Michigan, most of the time I don't even have to introduce myself, they know me," says Stuker...
Finally, trends do matter, but only when they're big and lasting. All those shipping companies that did so well in 2007 don't make the cut once the time frame is a decade. But an aging population and increasing demand for health care - that's one shift that's...
First, barriers to entry matter. The list is packed with railroads, steelmakers, producers of heavy machinery and makers of technical instruments. These aren't companies you can compete with just by starting a business out of your garage. Sure, industrial pumps, valves and seals aren't exactly sexy, but if...
Insurance companies have a very technical term for this proportion - "medical loss ratio" (MLR) - and critics say the terminology itself illustrates the callousness of the health insurance business. Companies that sell coverage consider revenues that go to pay for medical costs "losses,"; minimizing these losses by dropping sick customers and...