Word: dunne
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Dates: during 1980-1989
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...When you're in the the hospital you feel helpless. You seek help from someone who seems like they deserve respect," said researcher Jocelyn J. Dunn, a fourth-year student at the Harvard Medical School...
...found that 74 percent of the patients they surveyed preferred to call doctors by their titles and surnames whereas only 18 percent wanted physicians to address them by their surnames. "Doctors should be more aware that they may be offending some patients when calling them by their last names," Dunn said...
According to Dunn the study began two years ago when she started working at the Department of Medicine and asked for advice about how to greet patients and how to dress so as to be "appropriate...
Curiosity led her to ask who decided what was the appropriate way of dealing with patients, Dunn said...
...found that doctors decided themselves what was proper physician-patient etiquette without consulting patients. Dunn said she decided to get another opinion and asked patients what they thought was appropriate attire and manner for doctors...