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...perhaps my experience wasn't so random, after all. Sure enough, a few days after the forum, I received an e-mail from a friend saying his home in Cape Town had just been burgled on his birthday and two laptops, four passports and $5,000 in cash had been stolen. He dubbed it "that extra-special South African birthday surprise." A new dawn may be coming, but it isn't here quite...
MAILBAG Biggest mail getter: Bloomberg and Schwarzenegger 46% The Wall Street mogul and the Hollywood star have shown Washington how to get things done 54% The Mayor of Gotham and the Kindergarten Cop just want to create a nanny state HOW TO REACH US Our e-mail address is letters@time.com Please do not send attachments. Our fax number is 1-212-522-8949. Or you can send your letter to: TIME Magazine Letters, Time & Life Building, Rockefeller Center, New York, N.Y. 10020. Letters should include the writer's full name, address and home telephone and may be edited for purposes...
FIVE: SERVICE FAILURES The leading Web merchants have set a high standard for quick response times and satisfaction guarantees. Consumers want to be listened to when they e-mail or call customer service. They hate waiting for 20 minutes on hold and they despise droning voice-mail menus with seven options, none of which is a real human on the other end of the line. If the carriers don't step up their service, Google and other Web giants may find alternative routes for getting mobile services into the hands of consumers. Daniel Doutol, co-founder of SpinVox, an innovative...
...conflict, Steyn positively revels in it. "Yesterday I was chit-chatting with Lord Black on the other side of the Chicago River far from the courthouse," began his Maclean's blog on June 8, reminding readers that his access to Black goes beyond the courthouse steps. In an e-mail interview with TIME, Whyte pointed out that Maclean's has published "stories and commentaries in addition to what Mark [Steyn] has produced -including... the deliberations of a mock jury that argued for conviction." But when the verdict comes down, Maclean's readers are more likely to turn to Steyn...
Incoming Dean of the Faculty Michael D. Smith sent the following e-mail to the Harvard faculty on Wednesday...