Word: ebay
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...every item swiped from a plane, there's an eager collector waiting to bid for it. Each day on eBay, travel memorabilia swap hands?from TWA napkins of the 1970s to a large array of Concorde crockery and pepper pots. Judging by the amount of stuff available from the retired supersonic service, it's a wonder that British Airways didn't terminate it sooner due to a lack of cups and plates...
Whenever Meg Whitman gets up onstage before a crowd of eBay users, she makes a point of being self-effacing--even when they are all chanting her name. Typically, her first words to adoring online auctioneers are, "This is about you." In a sense, she's right: eBay would not be what it is today--one of the fastest-growing companies in America, collecting more than $2 billion in annual revenue--without its virtual community of approximately 30 million active users. They are the ones who are trading $900 worth of goods and services a second on her website...
Whitman was persuaded of eBay's worth by its founder, Pierre Omidyar, a business novice who desperately needed her smarts. Her skepticism fell away forever when she attended a focus group of eBay users shortly after she joined. "Their passion for eBay [good and bad] was like nothing I'd ever seen in 20 years of business," says Whitman. "I'm reminded of it on a daily basis...
...still responds directly to e-mails from buyers and sellers. A mother of two, Whitman knows that some of eBay's biggest customers are people who never thought they would touch a computer. She pays homage to them on Oprah as well as at trade shows. If a new eBay feature is unpopular, she'll pull it. When users complained about not being able to use the electronic payment service PayPal for eBay transactions, she bought PayPal for $1.5 billion. Which explains why they chant her name. And why this self-effacing star is the envy of just about everyone...
...every item swiped from a plane, there's an eager collector waiting to bid for it. Each day on eBay, travel memorabilia swap hands - from TWA napkins of the 1970s to a large array of Concorde crockery and pepper pots. Judging by the amount of stuff available from the retired supersonic service, it's a wonder that British Airways didn't terminate it sooner due to a lack of cups and plates. Travel is an area of collecting that can involve large sums of money (a Concorde nose cone was sold at auction for $550,000 to a U.S.-based...