Word: employeees
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According to an employee of the company that took the reservation, Airporter, based in Princeton, N.J., that is not what Das said. After hanging up with Das, an Airporter clerk went immediately to her supervisor and said she had just spoken with a man with a Middle Eastern accent who...
Das has been in the U.S. eight months. His accent sounds vaguely British, with the lilting tones characteristic of his native India. He insists that there is no way he could have mangled his pronunciation of David so profoundly that it could have been heard as destruction. Police have refused...
Advanced Elastimer reduced its annual worker-turnover rate from 14% in 1999 to 7% today, in part by instituting career-development discussions with all employees each year, plus separate annual performance appraisals and frank conversations about how compensation decisions are made. The company expects its reduced turnover to save $2...
Similar savings are available to most firms. Frederick Reichheld, a management consultant with Bain & Co. who studies worker commitment, has found that a 5% increase in employee retention can yield profit increases of 25% or more. "The more chaotic the environment, the greater the need for loyalty," says Reichheld. "When...
OFFER JUST DESERTS. The Vanguard Group mutual fund company rewards employee loyalty and effort through an incentive program that accounts for as much as 30% of an employee's compensation. Even with a jittery stock market, employees stand to do well because results are determined as much by the company...