Word: engagementent
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Benedict's morning homily at the landmark 5th Avenue cathedral included a first-ever papal plea to repair damages from the ideological battles that followed the 1960s Second Vatican Council. "One of the great disappointments which followed the Second Vatican Council, with its call for a greater engagement in the...
What is increasingly clear, though, is that management attention to engagement leads to real returns. The Royal Bank of Scotland has found that in retail banking, a 10% increase in leadership effectiveness--as measured by a series of questions about direct and divisional managers--ripples into a 3% boost to...
Companies are putting real resources into these efforts. North Shore--LIJ Health System, for example, plowed about $10 million into worker training and tuition reimbursement last year. People at all levels are encouraged to expand their skills, which is how employees who start out as secretaries or housekeepers eventually wind...
At Johnson & Johnson, the notion of engagement is part of overhauling the way the firm manages. One component gives work teams substantially more feedback on how they help the company as a whole. Imagine a chemical engineer in a Tylenol plant logging onto a system that shows how his factory...
That outlook is a departure for many firms. "People used to think HR was just a cost center and not a source of value creation," says Alex Edmans, a finance professor at University of Pennsylvania's Wharton School who has studied engagement. In one paper, Edmans looked at Fortune's...