Word: environmental
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Thompson: Best Buy was considered a great place to work, but the work environment was much like any across America: lots of face time, lots of hours, lots of meetings. When we started to think about destructuring, we did not benchmark. Work-life programs have been around for 40 years...
Ressler: Sludge is the toxic language that judges how people are spending their time. Like: "Oh, it's 10 o'clock and you're just getting in?" "Boy, smokers sure get a lot of breaks." "Did you see Jody leave early? I wish I had a kid." This kind of...
Ressler: When you think about it, calling a meeting and forcing people to come is one of biggest shows of power in the work environment. We asked workers across the country how they decide which meetings to attend, and they said they first look at who invited them. Is it...
Ressler: We've perfected ROWE for the office environment. Any office environment is perfect: big companies, small, midsize. We've migrated Best Buy as well as a company with 20 employees in Wisconsin. What's amazing is that all employers deal with the same issues - even companies of two people...
Thompson: A Results-Only Work Environment is about you having complete control over your time. Managers and employees need to get crystal clear about outcomes. You write stories and have deadlines - that's your outcome. How you do that is your concern. We like to say work is not a...