Word: evening
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Dates: during 1990-1999
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...Frank Perdue. His uniform tends to be white or blue button-down shirts with collars that efficiently snap rather than button down. Also khakis. You get the feeling that if he wore a tie (he doesn't), it would fly behind him like the parachute behind a dragster. Even now, as he's supposedly being led on a tour of the warehouse, he's at the front of the line, sailing down a narrow corridor that doglegs and decants into a huge room...
...high school in Miami--his father, an engineer with Exxon, moved the family several times--Jeff became the valedictorian. He didn't drink, do drugs or even swear. People liked him anyway. And almost every summer, he headed for his grandfather's ranch in Cotulla. It was the perfect antidote to the brainy world he inhabited the rest of the year. On the ranch he'd ride horses, brand cattle with a LAZY G, fix windmills and tool around in a 1962 International Harvester Scout. He helped his grandpa fix a D6 Caterpillar tractor using nothing...
...business. Everything he learned encouraged him. The two big wholesalers for books were Ingram and Baker & Taylor. "So I went to their booths and told them I was thinking of doing this." Books, it turns out, are among the most highly databased items on the planet. The wholesalers even had CD-ROMs listing them. It seemed to Bezos as if all the stuff "had been meticulously organized so it could be put online...
...what he calls the "regret-minimization framework." He imagined that he was 80 years old and looking back at his life. And suddenly everything became clear to him. When he was 80, he'd never regret having missed out on a six-figure Christmas bonus; he wouldn't even regret having tried to build an online business and failed. "In fact, I'd have been proud of that, proud of myself for having taken that risk and tried to participate in that thing called the Internet that I thought was going to be such a big deal. It was like...
...about his wealth or whether Amazon will be successful. Instead, he talks about a "nirvana" state of consumer service, in which you'll come to Amazon, and the one thing you've been looking for all your life will be featured on the page that day. You may not even know you've been looking for the thing or that it even exists, but since the site is so familiar with your consumption habits, it knows...