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...that. To make amends with passengers, JetBlue created a Customer Bill of Rights that pays off when flights have long delays. It is now touting the most legroom in coach, a priceless perk for those of us in the 6-foot plus category. And the carrier continues to expand, most recently to San Francisco...
...commuting on PeopleExpress between Pittsburgh and New York City at the time and, week by week, I witnessed a company that was coming apart even as it continued to expand. PeopleExpess began to make U.S. Air look like a Swiss watch. The PeopleExpress staff was increasingly stressed and losing control of their system. Newark's dilapidated North Terminal, People's cut-rate home terminal, began to resemble a refugee center as flights were canceled without warning, rerouted or, it seemed, simply lost in the confusion. The smiles that greeted the airline's early days were being replaced by swarms...
...With 300 stores in the U.K and 100 international outlets (all of them franchises) in Asia, Europe and Latin America, Topshop is looking to expand its reach further overseas. "There's no lack of demand," Green says. Even after opening its biggest international store in Stockholm, he says, Scandinavia still holds tremendous potential. But to grow much larger, Topshop will have to make some radical changes. Today, no matter where its smock dresses or miniskirts are stitched together - or where they're destined - everything passes through the U.K. "The existing franchising model and supply chain would not work for significant...
...case has outraged civil-liberties advocates, but Francisco Negrón, general counsel of the National School Boards Association, says students and parents should expand their understanding of a school's boundaries. He notes that schools in Prince Georges County, Md., and elsewhere now hold some classes online and that many public schools are as much virtual communities as real ones. "When kids go on MySpace and make threats against teachers or other students," he says, "that becomes a safety issue for schools...
Fragrance makers are using this long history of intensive research and development to expand their markets by introducing scent into unexpected places. IFF, for example, has embedded lavender and chamomile in pillows for Marks & Spencer and has woven the smell of "clean" into socks for Target. The textiles in these products use microcapsules filled with scent that lingers even after dozens of washings. Another recent innovation from IFF resulted in smell-blocking garbage bags...