Word: expression
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Dates: during 1980-1989
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...early December, students of the University of Science and Technology in Hefei launched a wave of pro-democracy demonstrations that spread to major cities across China. Last week the same students found a quieter way to express their sentiments: at least 1,000 reportedly signed their names in souvenir albums that paid homage to the university's ousted president, Guan Weiyan. The veteran educator and physicist had been sacked for not exercising tighter control over University Vice President Fang Lizhi, an outspoken defender of liberalization who had also lost his job after the marches. As he left his office, Guan...
...potential of service businesses losing touch is chilling because it was the U.S. that practically invented the concept of good service on a mass- market scale. The country's huge appetite for reliable service gave rise to such pioneers as AT&T, IBM, American Express, McDonald's and Federal Express. But many U.S. companies today are failing to achieve the right balance of high-tech expedience vs. personal attention. "The state of service is pretty bad," admits Kenneth Hamlet, president of the Holiday Inn Hotel Group...
Deregulation has prompted airlines to make daring experiments with service, sometimes to harrowing ends. People Express provided an example of just how far consumers can be pushed in a trade-off for low fares. Its aggressively no-frills service, featuring such hassles as on-board ticketing and extra fees for checked baggage, gave the airline a negative image among business flyers and probably hastened its demise. Its rival, Texas Air, which officially bought People Express last month, prevailed partly by making a point of offering low fares without reducing service below generally accepted levels. The airline-merger boom...
...wild man who becomes a witness: that was Oliver Stone reborn. As he scythed his way through the Hollywood jungle, Stone earned the rep of a specialist with a social agenda. Four of the scripts that bear his name -- Midnight Express, Scarface, Year of the Dragon and 8 Million Ways to Die -- cataloged the seductive evils of the drug trade. Stone's third feature as writer-director (after Seizure and, in 1981, The Hand) laced his usual hip rants on pharmacology with a smart, anguished newsphoto montage of one more Third World nation torn by civil war and shadowed...
...speeches a year at $20,000 each. He has a $1.5 million deal with Random House for his autobiography, which is due out this fall. He turned down invitations to join the boards of three major corporations. O'Neill has also spurned offers to appear in an American Express commercial and on Hollywood Squares, and to play a judge on Superior Court. Says he: "I am trying not to exploit the office of Speaker. If people are still interested in me in six months, then we might talk. But for right now, nothing...