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Once I got on the beverage cart, even my mentor, flight attendant Mark Fields, who had failed me on all my tests throughout the day, said I rocked. Sure, some of my methods were unorthodox, according to FAA regulations, like making a cocktail for myself and drinking it as I went down the aisle, but I think that did a lot for the up-sell. Even my creepy workplace flirting finally found an appropriate context. "I give you a 9.5 out of 10," Fields said. "You didn't just give that woman a blanket; you opened it up and wrapped...

Author: /time Magazine | Title: Scared of Flight Attendants? Become One | 6/12/2008 | See Source »

...tarmac at Dallas-Fort Worth airport on April 6 punctuated a six-month period that included 15 other runway "incursions" - a spike from eight during the same period the year before. With air traffic controllers having operated for more than 600 days without a new contract from the FAA, morale among them is at an all-time low, and with just 11,100 fully trained professionals serving the entire country - the smallest number in 16 years - a combination of fatigue and frustration is laying a dangerous groundwork. Doug Church, union spokesman for the National Air Traffic Controllers Association, says...

Author: /time Magazine | Title: Air Traffic Controller Sounds Alarm | 4/26/2008 | See Source »

...more politics than it is cost. The FAA is a rule-making agency. When you've got to do rule-making, politics get involved, and then it's hard to decide which equipment, whose company gets mandated, etc. And it's not necessarily just the lawmakers that complicate the process, but all the stakeholders: the airlines, general aviation, corporate aviation and then the government's air traffic control. To do nothing is a lot easier...

Author: /time Magazine | Title: Air Traffic Controller Sounds Alarm | 4/26/2008 | See Source »

...labor dispute a couple of years ago that has now transitioned into a safety issue. The FAA had a mandate from Congress to start running things like a business, to be more cost-effective. That has manifested itself in the rise of runway incursions [airplanes invading each other's ground space]. These are very clearly the result of a reduction in staffing, a decline in experience, and an increase in the use of employee overtime, which leads to increased fatigue. The result is a 300% to 400% increase in operational errors. Listen, this is a great job and I will...

Author: /time Magazine | Title: Air Traffic Controller Sounds Alarm | 4/26/2008 | See Source »

...cropped up during a phase one inspection, Duquette says, and, when rechecked during phase two, was found to persist on 15 airplanes. Fasteners designed to secure wires to keep them from chafing were installed too far apart, and in some cases backwards. That's when the FAA - sensitive about complaints from its own workers that it had been too cozy with Southwest Airlines, which had been allowed to keep its planes flying without required inspections to detect fuselage cracks - insisted American ground its MD-80 fleet until the required work was repaired...

Author: /time Magazine | Title: More Airline Chaos Ahead? | 4/16/2008 | See Source »

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