Word: fedex
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...fighting back, U.S. Postmaster General Marvin Runyon has gone to war with everyone from FedEx to members of Congress to some of the postal service's nearly 800,000 employees. Runyon has to improve technology--he envisions robots sorting the mail in the service's 360 mail-processing plants--cut costs more, expand service and somehow make peace with the country's largest work force. It will not be easy. Rivals say Runyon can use revenues from first-class service, in which he has a monopoly, to underprice competitors in such areas as parcel delivery. Sympathetic lawmakers have responded...
...sheer size of such facilities dwarfs the capabilities of private competitors and makes it tempting to take these rivals lightly. Postal managers boast that the U.S. system delivers as much mail daily as FedEx handles in a year. "We are at the extremes in everything," says New York Postmaster Sylvester Black. "We talk about the evolution of the mail, but the overwhelming majority of people get their bills by mail, pay their bills by mail and get their magazine subscriptions by mail. The old standby is still the old standby...
...hottest battle right now is in two-day package delivery, where the USPS has picked a nasty fight with the parcel-delivery services. In TV spots for its Priority Mail, the postal service touts its prices as far below those for the comparable service by FedEx or UPS. Yet the post office can't match their delivery record or track a piece of priority mail from shipper to receiver. An advertising review board rejected a FedEx challenge to the spots last year, but the two rivals remain in litigation. Says UPS chairman and ceo Jim Kelly: "I can hardly imagine...
...Creative Coalition, balled up on a bus for a three-hour predawn ride from New York to Massachusetts to collect signatures for state-campaign-finance reform. The coffee's awful, and his cell phone doesn't work. "We should have a working phone, even if you have to FedEx one," the actor growls as he tosses the offending cellular to an aide. Maybe he'd be in a better mood if he were in jeans and sweaters like the other volunteers. But Baldwin is twisting about in a tight gray suit. Comparing himself to the rancid glop that fishermen...
...could handle. And as "America On Hold" angered customers, it perplexed Wall Street. Accountants demanded that AOL refigure its books, erasing every dollar of profit the company ever made. It faced potential lawsuits from the attorneys general of 36 states over billing practices. William Razzouk, a hotshot executive from FedEx, split after just five flabbergasted months as president of the service. The company endured, inevitably, a collapse of its too-rich stock price. Twice...