Word: fedexing
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...blame. When a furious customer calls to complain that an important package has not arrived, this manager switches to falsetto, pretending to be a secretary, while he gets Federal Express on the other line to run an instant trace on the goods. (Did you know they could do that?) FedEx spoofs executive puffery while showing business customers everywhere that thanks to those little hand-held computers carried by its staff, it always knows precisely where every package...
...company. Max Cornelssen, 49, notes that when shippers use commercial flights, packages receive insufficient inspection before being dispatched. He fears that hidden explosive devices could wreak destruction on the U.S. commercial fleet. When Cornelssen submitted a plan for package inspections, he was put on suspension and later fired. FedEx says the dismissal was for unrelated violations of policy. The company's security chief points out that only about 1,300 of the 1.3 million packages shipped daily fly commercially, adding that the company is "confident" that procedures ferret out suspicious parcels...