Word: feedback
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Dates: during 1990-1999
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Della Barba says that staff don't get to fill out similar feedback cards to evaluate their own experiences--and isn't convinced that they should...
Without immediate service, students sometimes get mad--and then fill out yellow feedback cards...
...Those feedback cards--we hate them. They rat on the help," one staff member says. "Sometimes we can't get things out fast enough. I get upset with the students--I call them 'rat cards...
...student feedback cards, explains Alixandra E. McNitt, HUDS associate director for communications and marketing, are read by as many as 19 managers in HUDS' headquarters, as well as managers in each House. Their student feedback system is so responsive that it has won awards including a national customer service award from Food Management Magazine...
Judge Jackson makes a strong argument. The operating system with the most applications "wins" the market, he says, because it has the broadest appeal to consumers. As users settle on a platform, developers build more applications for it, which attracts yet more users. "What for Microsoft is a positive feedback is for would-be competitors a vicious cycle," Jackson wrote. With more than 70,000 Windows programs out there, it's almost impossible for any upstart to come along and grab significant market share...