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...Family members and plot holders must pass through guards or security camera-manned doors in order to visit loved ones in the structure. Curious wandering is forbidden. Roger Sinclair, 77, a historian of cemeteries who has bought a plot for himself in the Great Mausoleum, was not made to feel welcome, even as a future occupant. Says Sinclair: "I was looking at Travis Banton, a costume designer located near W.C. Fields. And the guards came right up and stood there, two guys in suits. They walked me away, and I was escorted out." Explains Sinclair: "I'm a property owner...

Author: /time Magazine | Title: Picking Jackson's Burial Place: Security Was Key | 9/3/2009 | See Source »

...Still, I feel compelled to tweet once a day, for my 700,000 imaginary readers. Because as a writer, all readers are imaginary anyway. Only with twitter, some of the fake ones have hot pictures...

Author: /time Magazine | Title: Shaquille O'Neal vs. Joel Stein on Twitter | 9/3/2009 | See Source »

This is not a story about lost luggage. It's a story about who to call at the airlines when you feel you've been mistreated. The answer, increasingly...

Author: /time Magazine | Title: The Airlines' Customer-Complaint Lines: No Answer | 9/3/2009 | See Source »

...appeal. Three times I was told the person I was talking to was a supervisor. (Big labor news: at Delta Airlines, everyone is a boss!) Finally, I asked for a customer-service number so I could lodge a complaint. That's when I found out how the airlines really feel about customer service: Delta no longer has such a number. An unhappy passenger's only recourse is to go to the website and write an e-mail...

Author: /time Magazine | Title: The Airlines' Customer-Complaint Lines: No Answer | 9/3/2009 | See Source »

...despite assurances of an Iraq-style troops surge, Kandaharis feel increasingly vulnerable. All through last week, people trapped beneath piles of debris were dug out by rescue officials. Azam Muhammed, a 25-year-old construction laborer, was rescued six hours after the blast. Just minutes after the muezzin's call to prayer was sounded, he was about to break his Ramadan fast when the explosion struck. Like scores of other victims, he was taken to the city's Mirwais Regional Hospital, where he lay in pain on a bed amid the smell of antiseptic. Gul Muhammed, his brother, who took...

Author: /time Magazine | Title: After the Bombing: Feeling Vulnerable in Kandahar | 9/2/2009 | See Source »

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