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...Internet, not only are people more empowered to access information on their own, but in many cases, they end up more knowledgeable about a company's product than the customer-service agents themselves. Moreover, it is becoming increasingly difficult to retain employees, making service inconsistent at best. Technology will fill these gaps and provide better, more consistent service. John Putters, President, Visionstate, Edmonton, Canada...

Author: /time Magazine | Title: Inbox | 3/27/2008 | See Source »

...only are people more empowered to access information on their own, but in many cases, they also end up more knowledgeable about a company's product than the customer-service agents themselves. Moreover, it is becoming increasingly difficult to retain employees, making service inconsistent at best. Technology will fill these gaps and provide better, more consistent service. John Putters, President, Visionstate EDMONTON, ALTA...

Author: /time Magazine | Title: Inbox | 3/27/2008 | See Source »

Meanwhile, by diverting grain and oilseed crops from dinner plates to fuel tanks, biofuels are jacking up world food prices and endangering the hungry. The grain it takes to fill an SUV tank with ethanol could feed a person for a year. Harvests are being plucked to fuel our cars instead of ourselves. The U.N.'s World Food Program says it needs $500 million in additional funding and supplies, calling the rising costs for food nothing less than a global emergency. Soaring corn prices have sparked tortilla riots in Mexico City, and skyrocketing flour prices have destabilized Pakistan, which wasn...

Author: /time Magazine | Title: The Clean Energy Scam | 3/27/2008 | See Source »

...shoes are a little bigger than we thought they’d be,” Weintraub said. “I mean, with Jordan out of the game, we’re missing a crucial part of that offense, and we’re trying to fill his shoes right now. We need someone to step up and balance our team...

Author: By Courtney D. Skinner, CRIMSON STAFF WRITER | Title: Harvard Suffers Dissappointing Loss | 3/20/2008 | See Source »

...Crimson currently has three definite starters returning to a staff that led the league with a 4.37 ERA last season. Haviland, the Ivy Pitcher of the Year in 2006, is the team’s ace. Eadington, a lefthander, will follow at the two, and senior Brad Unger will fill the number three slot. Eadington and Unger each recorded an ERA below four for Harvard in 2007.“I feel real good about the three guys I got at the top,” Walsh says. “Who’s going to be there...

Author: By Jake I. Fisher, CRIMSON STAFF WRITER | Title: No Front-Runner at No. 4 | 3/20/2008 | See Source »

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