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...squabble with cabin crew employees in January over pay and working conditions triggered flight cancellations that set BA back $150 million. Last month, a report by the Association of European Airlines placed the firm near the bottom of the region's carriers for punctuality. In a ranking of lost luggage, BA performed worse than any other airline that provided data, losing 75% more bags than Air France or Lufthansa (archrival Virgin Atlantic did not participate). Even worse, Britain's Office of Fair Trading (OFT) and the U.S. Department of Justice fined BA more than $500 million in August after determining...
...boss of Irish carrier Aer Lingus "was easy," says Walsh. "I just multiplied everything by 10." Not all of BA's bigger numbers meant better. When he arrived, the company's pension fund was short of almost $3 billion, more than the shortfall at any other major British firm. And payroll for BA's 46,000 staff sucked up a bloated 30% of its costs...
...Americans - along with Canadians, Danes and Germans - have been slow to give up the "pop" of their wine-drinking experience. But in other countries, notably the U.K., the acceptance of the screwcap has shot up. "Boy, has it risen," says Paul Medder, project manager at the British market research firm Wine Intelligence. He says that while most people will always have an affinity for cork, if the wineries are shipping something else and supermarkets are stocking it, people will buy it. "When it gets driven by distribution and what the retailers put on the shelves, people get used...
...chief homeland-security adviser on the campaign, Giuliani has chosen Robert Bonner, a partner at the law firm of Gibson, Dunn and a former head of the U.S. Customs Service. But Giuliani's most surprising security adviser so far is his old friend former FBI director Louis Freeh. Freeh's stewardship of the FBI during the eight years before the bureau's most spectacular failure makes him an unusual choice. The 9/11 commission report concluded that Freeh and his FBI had failed to adapt to reality: "Freeh recognized terrorism as a major threat ... [His] efforts did not, however, translate into...
...economy grows, India will need millions more square feet of offices as well. Industry analysts estimate that India has less modern urban office space than a single large American city. "It's not a bubble," says Arjun Divecha, the California-based manager of investment firm GMO's $15 billion emerging-markets fund. "The reason prices have risen so rapidly is that there has been so little increase in supply. If you look at the experience of other emerging markets, the real wealth escalator has been real estate, and I expect the same in India...