Word: firsthand
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...Hence the caution of Western businesses like Dixons. "The politics do concern us," says Grant Winterton, Coca-Cola's regional manager for Russia, Ukraine and Belarus. The beverage titan knows the risks firsthand. Coca-Cola invested $800 million in the 1990s to build 11 plants in Russia and an extensive distribution system. The company's fortunes took a severe knock in 1998, when Russia was hit by a debt crisis and massive devaluation of its currency. But since then Coca-Cola's Russian operations have grown back to profitability, Winterton says, and it currently has half of Russia...
...blueprints of new models and weed out potential defects. Twice a month, Chung summons senior managers of Hyundai and Kia into a conference room at his Seoul headquarters to analyze reliability issues, sometimes bringing in a whole car and lifting it up on a hydraulic platform to get a firsthand look. Likewise, the company's 68,000 workers are encouraged to make suggestions for improving quality in regular factory-floor meetings. Late last year, Yu Seung Byul, a quality inspector on the assembly line in Hyundai's Asan factory in Korea, invented an improved method for detecting missing bolts...
Supposedly tough-minded journalists, McLellan says, are actually quite naive. They still believe sex, drink and office intrigue to be big stories, while nations and huge financial interests often muscle each other unnoticed. "Those little sins are the only ones the media know firsthand," the gossip declares...
...next three, they learn how to lead." Management skills are taught so rigorously that a group of visiting professors from the Harvard Business School, after sitting in on classes last year, pronounced their own institution to be "the West Point of capitalism." Cadets learn leadership firsthand by giving orders to those they outrank in the cadet chain of command--their classmates as well as plebes. "It isn't easy ordering your roommate to shine his shoes," shrugs one cadet sergeant. "But you have...
Many CIA officials agree that Yurchenko's handlers failed to establish a strong bond with their client. Though few believe Yurchenko took away any U.S. secrets other than a firsthand account of how the CIA conducts debriefings, the episode is still deeply embarrassing to Casey, who acted as the defector's top case officer and wrote personal memos about him to Reagan. Though the CIA plans to complete an internal inquiry about what went wrong in about six weeks, there are no White House plans for a separate investigation. Casey, however, is certain to face tough grilling on the Hill...