Word: fla
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Dixie Cleaners, which operates three dry-cleaning shops in Pensacola, Fla., was losing $100,000 a year because clerks were failing to add "up charges" (surcharges for hard-to-clean clothes such as linen or silk garments) on sales tickets. Now a computer enters the extras automatically. Dixie also mails monthly computer-prepared bills to customers who open charge accounts. That pleases customers, who save a few minutes on every trip to the store. But how does one measure their increased satisfaction...
...fall of 1985, my brother left our home in Winter Park, Fla., for Yale. We were all very proud, but the experience that was about to begin would only worsen my brother's esteem. In his two years at Yale, he encountered a harshness that took him in and spit him out in so many ways. My brother never graduated, and for the next 10 years he wandered from job to job and city to city without finding the security he was so desperately looking...
About two years ago, the folks at Disney founded the town of Celebration, Fla.-a town of everyday people, in their everyday homes, living everyday lives-after it realized that it had no other use for land that it purchased as a possible extension of Disney World. From the beginning it saw Celebration as a noble social experiment, a model community for the next century. Disney contacted some of the world's leading architects to design the town. Educational experts planned a progressive school system that would largely do away with a formal curriculum and assessment of student performance through...
...before the company yanked the organ off-line. Suburban mom Kathy Barnett of Hoffman Estates, Ill., says she buys "garage-sale doodads" and quickly resells them on eBay: "I paid 10[cents] for a 1930s cookbook and auctioned it for $10." Ray Geeck of Lake Panasoffkee, Fla., began casually hawking dolls from his home and claims to have grossed $1 million so far this year. Judy Williams of Atlanta, Texas, says she worked her way off welfare by reselling linens, quilts, pottery and tobacco tins on eBay...
...drama. There are no heroes in the sad, pathetic tale--just human beings, some making terrible mistakes and others being guilty of meanspirited obsession. But the whole affair has been about personal behavior. And wrong though it may be, it is still something strictly personal. A. ALICIA ALEXANDER Hialeah, Fla...