Word: flighted
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Passengers can get a full refund plus a new round-trip ticket if their flight is canceled, by fault of the airline, within 12 hours of scheduled departure. For mere delays, CEO Neeleman promises vouchers that start at $25 and increase in value as the wait gets longer. And anyone involuntarily bumped from an overbooked flight will...
...hyperentrepreneurial Branson, 56, has an unlimited appetite for outlandish promotional stunts, but launching the space-tourism industry with him on board the first Virgin Galactic flight would be tough to top. He is so confident, he plans to take his two kids, his 91-year-old dad and his 88-year-old mother with him. A Virgin Galactic prototype is taking shape on a hangar floor in California's Mojave Desert. New Mexico is negotiating leases with Virgin for its proposed spaceport, where space tourists could do some preflight vacationing. Designer Philippe Starck has been retained to add chic...
...JetBlue CEO David Neeleman sat down for a pro forma telephone conference call on the company's fourth-quarter earnings with a gaggle of airline industry analysts. After Neeleman presented the financials, one analyst asked a general question about what operational plans were under consideration in the event of flight cancellations. Neeleman's response: "If we have a hurricane and there are hundreds of flights canceled, then people just don't travel. But we always protect our customers, we don't leave people in a lurch. So, regardless of if we have a formal agreement or not, we protect them...
...staffing issues. JetBlue, which books 80% of its tickets online, did not have enough reservations agents on its toll-free line to handle all of the rescheduling. At Kennedy Airport, there was not enough trained staff to work on rebooking. And the unit in charge of locating pilots and flight attendants and assigning them to their next flight was overwhelmed. By late Monday, JetBlue had canceled more than 1,000 flights - and some passengers had spent days camped out at airport terminals. In a contrite telephone conference call with reporters on Tuesday afternoon, Neeleman said, "What we did was wrong...
...JetBlue. Despite the turbulent weekend, the airline has responded quickly. On Tuesday, Neeleman announced a laundry list of improvements to the company's operations. These include more telephone operators to handle manual rebooking in the event of an emergency, improved software systems to track pilots and flight attendants and the creation of a reserve of trained, accredited workers at Kennedy who can jump in and help with flight check-in and baggage handling at a moment's notice...