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Word: flighted (lookup in dictionary) (lookup stats)
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...starts with a lost bag - the black duffel Delta Airlines lost on my recent trip from Kansas City to New York City after a nightmarish day of travel: a canceled flight on a perfectly clear morning; a cumbersome rerouting through Atlanta; arrival at LaGuardia after 6 p.m., more than five hours late. When my bag failed to show up, I faced yet another missed connection: to the bus I needed to catch for the two-hour ride to my final destination. So rather than wait in line at the lost-luggage counter, I took a phone number to call...

Author: /time Magazine | Title: The Airlines' Customer-Complaint Lines: No Answer | 9/3/2009 | See Source »

...This seemed patently unreasonable. Delta had put me through a lot of trouble: canceling a flight, adding five hours of flying time to my day, losing my luggage. All I asked was the same courtesy accorded any passenger whose bag was lost by the airline: its return free of charge. But after three calls to the baggage folks, the best I could do was get the bag tracked (it eventually made it to LaGuardia). I was told that I had to either pick it up myself at the airport or pay a hefty delivery charge. Three times I asked...

Author: /time Magazine | Title: The Airlines' Customer-Complaint Lines: No Answer | 9/3/2009 | See Source »

...Actually, airlines break their own policies all the time. Indeed, one of the few redeeming features of dealing with airlines is that, if you're persistent and persuasive enough, you can usually find a representative willing to find you a seat on that sold-out flight, waive a change fee, ease your outrage by upgrading you to first class or give you a free meal voucher. When my flight was canceled, Delta waived the usual $15 fee on checked luggage. It's actually smart business; even small gestures go a long way toward defusing consumer wrath...

Author: /time Magazine | Title: The Airlines' Customer-Complaint Lines: No Answer | 9/3/2009 | See Source »

...sooner or later, though. If our targets don’t turn the drones back on us—more than 40 countries are working right now to develop drone technology—the robots themselves may have their way. The Air Force just released its Unmanned Aircraft System Flight Plan, which estimates that autonomous aerial bots will replace all manned aircraft in the country by 2047. And in June, leading figures in the artificial intelligence community convened at the Asilomar Conference Grounds in Monterey Bay to discuss the dangers of technologies like drones for humans. Sitting on the oceanfront...

Author: By Jessica A. Sequeira | Title: Enter the Drone | 9/1/2009 | See Source »

...Read TIME's 1989 story "Terror in the Night: The Crash of Pan Am Flight...

Author: /time Magazine | Title: Lockerbie Bomber's Release Casts a Shadow Over Gaddafi Celebration | 9/1/2009 | See Source »

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