Word: flighting
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Unless they buy tickets through a travel agency, passengers do not generally pay for their seats until they get on the plane. During the flight, attendants come down the aisle collecting fares. They accept cash, credit cards, traveler's checks, money orders and personal checks (if the passenger writes a credit card or passport number on the back...
...airport on a first-come, first-served basis to passengers with reservations. Veteran People flyers arrive at least an hour in advance to make sure they can get on board. Customers with reservations who are denied a seat are entitled to compensation: generally a place on a later flight and a free ticket good for a future round trip on any of People's U.S. routes. All airlines overbook, but People is the worst offender. About ten to twelve passengers per 10,000 are bumped from People flights, twice the industry average. The airline's executives justify the practice...
Though People says that it has raised the percentage of flights that leave and arrive on time from 40% to 65% in the past year, some passengers doubt that figure. On Christmas Eve at Newark, a group of impatient travelers waited nearly three hours to board Flight 197 to Greensboro. At one point, a young man in blue jeans and a Chicago Cubs baseball cap shouted, "I've taken a poll, and everybody here is pissed off at People Express." When told that the plane was finally arriving at the gate, the crowd broke into applause and alleluias. One couple...
...Express in Newark, the new boss used Army-style screening tests to make sure job applicants had the same daring spirit that he did. By November 1980 Burr had gathered together a band of renegades who were attracted by People's you're-the-boss structure. They included a flight scheduler and a personnel manager. The new company issued stock, raising enough cash to buy 17 used 737 jets. Five months later People Express made its maiden flight, from Newark to Buffalo...
...from a probable bomb aboard the Air-India jet liner lost off Ireland, to wind shear--a violent shift in air currents--in the case of the downed Delta craft. Such differences have led some experts to call the mishaps a statistical aberration. Concludes John Enders, president of the Flight Safety Foundation, a Virginia research and consulting group: "It's a kind of fluke, a confluence of a lot of things. There isn't any single thing one can point to and say, 'Ah yes, here's a new trend...