Word: footedness
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Dates: during 1990-1999
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The Bush Administration may be forgiven for reacting slowly to the phantasmagoria of 1989. No one saw the collapse of communism coming, and no one could be sure that it would continue, much less spread. The next stage, however, is more predictable: sooner or later what started in the Soviet...
Most Applauded Corporate Response to a Disaster. After seven people died from poisoned Tylenol in 1982, Johnson & Johnson Chairman James Burke quickly recalled 31 million bottles of the pain killer and offered a $100,000 reward for the culprit. His frank, decisive response won back customer loyalty, and is now...