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...Ford CEO Jacques Nasser has been doing his part - appearing in TV spots and signing newspaper ads in an attempt to quell public anxiety about the company's popular Explorer SUV and, more particularly, its disintegration-prone Firestone tires. But as he and other Ford officials appear in Washington for grilling by senators and congressmen, it's becoming clear that his efforts may be too little, too late. Perhaps hindered by the difficulties of working with another company, Ford has failed to practice the business-school paradigm established by pharmaceutical giant Johnson & Johnson when it dealt with the '80s Tylenol...

Author: /time Magazine | Title: The Tire Fiasco: Just a Bump in the Road for Ford? | 9/6/2000 | See Source »

...union workers during a 1994-96 strike, gave depositions that their supervisors had put quantity ahead of quality. Many of the suspect tires were made there. Firestone says those testifying are disgruntled employees. Also, attorneys want the recall to be widened to include all 47 million tires produced, which Ford says is irresponsible and not supported by the data...

Author: /time Magazine | Title: An Unwieldy Recall | 9/4/2000 | See Source »

...recall is taking its toll on the bottom line. Ford Explorer sales are slipping, and Bridgestone announced on Friday that profit in the first half of the year fell nearly 50% as a result of the recall...

Author: /time Magazine | Title: An Unwieldy Recall | 9/4/2000 | See Source »

...with any product-liability case, all parties involved are playing the blame game. Last weekend trial lawyers leaked an internal Ford document from 1989 that shows the company may have recommended inflating the Firestone tires to less than the maximum level to decrease the possibility of a rollover, even though underinflated tires pose a greater threat of tread separation. Ford says the SUVs' design isn't the issue. None of the similar Goodyear tires used on its SUVs have had that problem. Senator John McCain will try to resolve some of these issues in Commerce Committee hearings next week...

Author: /time Magazine | Title: An Unwieldy Recall | 9/4/2000 | See Source »

...glance at the 18 films of the past 12 months earning more than $100 million reinforces the who's-in-it? who-cares? trend. Only six, besides M:I2, had front-line performers: Tom Hanks in The Green Mile and (we're being generous) Toy Story 2, Harrison Ford in What Lies Beneath, Julia Roberts in Erin Brockovich, Mel Gibson in The Patriot and Eddie Murphy in Nutty Professor II: The Klumps. The other winners connected with audiences' fondness for old franchises (the James Bond The World Is Not Enough), twisted family dramas (American Beauty, Double Jeopardy), barnyard critters (Stuart...

Author: /time Magazine | Title: So Much For Star Power | 9/4/2000 | See Source »

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