Word: forde
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...least pleasurable things you can do is go out and buy a car," says Ford vice president Tom Wagner, who heads the automaker's customer-satisfaction operations. Chrysler sales vice president Tom Pappert agrees: "We have got to get away from intimidation. Even for people who don't mind shopping and bargain hunting, it's the distrust factor that causes the heartburn...
Each of the Big Three has begun taking steps to try to improve its dealers' sales-floor behavior. This spring Ford sent out a list of directions on how to treat the buying public, including such steps as "customers courteously acknowledged within two minutes of arrival," "test drive offered to all customers," and "advisory relationship established by knowledgeable sales consultant who listens to customers, identifies needs and ensures needs are met." Chrysler offers financial incentives; to earn the highest $300 factory payment on each unit, a Chrysler dealer must rate in the 95th percentile or better on Chrysler's internal...
Rising to respond, Deputy District Attorney Marcia Clark, stern-faced and methodical, ticked off her evidence, piece by piece. The glove at the crime scene. Its mate on Simpson's path. The blood trails to Simpson's house. The Ford Bronco with traces of blood. That's how circumstantial evidence works. Put him on trial...
Though he likes to swim and is addicted to C-SPAN, Panetta stays close to his hardscrabble roots -- literally. He tries to get back to California twice a month, where his idea of relaxing is to climb onto his Ford tractor and work the ground on his family's 11-acre walnut ranch in the Carmel Valley. "He gets unspeakably cranky if he doesn't get back regularly," said an associate, who joked that aides have taken up inner-office collections for airfare when Panetta has been in Washington too long...
...make the best of it and not to lose viewers disappointed that One Life to Live has been pre-empted, the hearing is infused with drama where there is none. The motion to throw out the first search of the Brentwood house and Ford Bronco was treated as if it put the prosecutor's entire case into jeopardy. Like sportscasters, the commentators keep score, but points are awarded evenly to each side, because no one wants a runaway game where the fans leave the stands before half time. About the time a viewer might be tempted to switch...