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Few faculty members interviewed for this article voiced displeasure with Kagan’s management style, but some staffers and administrators said that the former dean’s high-energy, ambitious agenda placed a strain on their working relationships.
In the “pursuit of excellence,” Kagan set the bar high for her colleagues and created “a culture of incredibly high expectations and high stakes,” according to former Registrar staff member Leslie Sutton-Smith.
In pushing for change, Kagan often displayed an insensitivity to the opinions and feelings of others, according to Maura H. Kelley, a faculty assistant who worked at the Law School for over 25 years.
Kagan instituted what was known as “pie-day,” an occasion in November for staff to gather, eat pie, and write thank-you cards to one another. She also made a point of remembering staff members’ names—which one staffer said...
Kagan’s colleagues overwhelmingly voiced their support for her nomination despite her sometimes abrasive manner, which they saw as a byproduct of her strong desire for implementing change at the Law School.