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...whom I could make an appeal. Three times I was told the person I was talking to was a supervisor. (Big labor news: at Delta Airlines, everyone is a boss!) Finally, I asked for a customer-service number so I could lodge a complaint. That's when I found out how the airlines really feel about customer service: Delta no longer has such a number. An unhappy passenger's only recourse is to go to the website and write an e-mail...

Author: /time Magazine | Title: The Airlines' Customer-Complaint Lines: No Answer | 9/3/2009 | See Source »

...whole question. First she said simply, "We direct customers to our e-mail." After more checking, she reported that Delta does have a customer-care option on its toll-free number. When I couldn't find it, she checked once more and clarified: the customer-care line is found on Delta's main corporate phone number - but that number is not publicized and "it is not suggested" that customers call it. A representative at that number said they do not take customer complaints and directed me to the website. (Read "Twittering Over JetBlue's All-You-Can-Jet Pass...

Author: /time Magazine | Title: The Airlines' Customer-Complaint Lines: No Answer | 9/3/2009 | See Source »

...researchers then put eight subjects with healthy amygdalae into a functional magnetic-resonance-imaging device. They found that the amygdalae in those individuals lit up when the participants were told that an experimenter was standing close to them, even if the participants couldn't actually see, hear, smell or in any way sense the experimenter. In short, that suggests that we are wired to repel close human contact - except, of course, when sex is a possibility. Which explains why so many introductions in bars go wrong. One party's amygdalae gets primed by proximity even as the other party...

Author: /time Magazine | Title: Problem with Close-Talking? Blame the Brain | 9/3/2009 | See Source »

...live in New York, have also been implicated in the murder, which allegedly took place inside the Kirkland Annex and drew national media attention. They allegedly participated in what officials called a “drug rip” and were not Harvard students. Four ounces of marijuana were found near the body of the shooting victim. —Staff writer Eric P. Newcomer can be reached at newcomer@fas.harvard.edu

Author: By Eric P. Newcomer, CRIMSON STAFF WRITER | Title: Probable Cause Hearing Delayed for Aquino, Suspect in May Campus Killing | 9/3/2009 | See Source »

...they did not know. All the kids ate more when they were with a friend than with a stranger. But the overweight children ate the most when paired with an overweight friend - an average of 300 more calories than when they spent time with leaner friends. The research also found that friendship itself makes the appetite grow stronger: when overweight kids ate with similar-weight kids who were already their pals, they threw back an extra 250 calories than when they ate with chubby kids they had just...

Author: /time Magazine | Title: The Social Side of Obesity: You Are Who You Eat With | 9/3/2009 | See Source »

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