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...seconds of static, an automated female voice proclaims that the hour of closing is nigh. Johnson does not look up—she has heard the recorded message so many times it has ceased to have any meaning. Johnson’s uncomprehending reply does not surprise Frank E. Oglesby, Deputy Director for Customer Service for the Massachusetts Bay Transportation Authority (MBTA). “People are dismissive of a computer-generated voice,” he says. “A human voice is much more reassuring.” Oglesby should know?...

Author: By Mark Giangreco jr., CONTRIBUTING WRITER | Title: A Personal Touch | 4/12/2006 | See Source »

...L?pez is frank about his intention to review the 12-year-old North American Free Trade Agreement (NAFTA) if he's elected, particularly when it comes to what he calls the "invasion" of cheap food staples from U.S. and Canadian farmers who enjoy generous government subsidies. But his platform also seems to speak to Americans exasperated by rampant illegal immigration, since it focuses on breathing new life - and smarter investment - into Mexico's ever-downtrodden small- and medium-size businesses. Those companies employ two-thirds of the nation's workforce and could be the key to keeping workers at home...

Author: /time Magazine | Title: Can Mexico's Presidential Hopeful Solve the Immigration Mess? | 4/10/2006 | See Source »

...that night. His audience was unaware of King's assassination. He had no police or Secret Service protection. His aides were worried that the crowd would explode as soon as it learned the news; there were already reports of riots in other cities. His speechwriters Adam Walinsky and Frank Mankiewicz had drafted remarks for the occasion, but Kennedy rejected them. He had scribbled a few notes of his own. "Ladies and gentlemen," he began, rather formally, respectfully. "I'm only going to talk to you just for a minute or so this evening because I have some very sad news...

Author: /time Magazine | Title: Pssst! Who's behind the decline of politics? [Consultants.] | 4/9/2006 | See Source »

...movie antecedents. In the horror stories of history, Hollywood picks through the carnage to find heroes, and the makers of the 9/11 films have found a few. Clarke, in Against All Enemies, is the lonely sentinel begging a smug, slow-witted establishment to take al-Qaeda seriously. He's Frank Capra's Mr. Smith after 30 years in Washington, his stubborn zeal intact. Another species of hero is the lucky survivor; and as Schindler's List was not about the nearly 6 million Jews killed by the Nazis but about 1,100 who escaped, so World Trade Center focuses...

Author: /time Magazine | Title: Let's Roll! Inside the Making of United 93 | 4/9/2006 | See Source »

...Frank Stinchfield taught me and a few hundred other residents in orthopedic surgery at New York City's Columbia Presbyterian Hospital. He was our undisputed Grand Old Man of Orthopedics, in his time one of the most prominent orthopedic surgeons in the world. In my time he was wonderful, friendly and wise-a big, smiling, grandfather whose plain Midwestern manners stuck out like the sun among the darker heavenly bodies of the Upper West Side's professorial (read distant, arrogant) medical establishment...

Author: /time Magazine | Title: Why It's Not About Sick People | 4/6/2006 | See Source »

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