Word: fredericke
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Similar savings are available to most firms. Frederick Reichheld, a management consultant with Bain & Co. who studies worker commitment, has found that a 5% increase in employee retention can yield profit increases of 25% or more. "The more chaotic the environment, the greater the need for loyalty," says Reichheld. "When frontline workers have to act quickly and make decisions on their own initiative, they must be able to trust one another to behave in the best interests of the team." Some companies assume that in hard times, their workers will be grateful to have a job and be unlikely...
...literature could fail to incorporate the events of Sept. 11," says literary agent Ed Victor, whose clients include Frederick Forsyth and Erica Jong. "The imagery was so profound and the event so vivid and tangible that no one was left unaffected. As T.S. Eliot said, 'Humankind cannot bear very much reality,' and my writers are taking that...
...recent cases--including a 1997 judgment in which Fonar Corp. won $128 million from General Electric over use of magnetic resonance imaging (MRI) technology--have persuaded more lawyers to represent the little guys on a contingency basis. "Lawyers today realize there are efficient ways to handle these cases," says Frederick Tecce of Philadelphia, a former U.S. attorney who now takes patent cases. Tecce represents designer Eric Hicks, who has sued Nike over popular TV commercials in which basketballers simultaneously dance and dribble. Hicks says he created the technique he calls "Shakin'" to promote his clothing line, Game Over. "Now, when...
...went in there prepared to pay whatever it took,” Gates said. But he was worried enough about a bidding war that he sought additional funding from publishing companies, he said. “One letter from Frederick Douglass at the same auction sold...
...Frederick Golden...