Word: freedly
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...Hershey, for example, employees can input their travel expenses by voice over the telephone. Deutsche Telekom has improved its self-service offerings for telephone customers by enhancing phone-in services with VoiceObjects technology. Postbank, which has some 3 million telephone-banking customers, says improved telephone-based self-service has freed agents to spend more time with customers needing advice on investments. "Our self-service quota has risen 10% since installing VoiceObjects," says Werner Wessinghage, 50, director of Postbank's call centers, online and telephone banking. "It's not so much about cutting costs as it is about spending more time...
...folks who freed Huffman from his old dial-up connection--the one that hogged his phone line while he was online to check sports scores or read the news--work for the publicly owned utility of the city of Manassas, Va. They are the people who make sure that the 15,000 homes and businesses in this quiet suburb 30 miles southwest of Washington have electricity, water and sewer service. They were never interested in getting into the broadband business--in fact, officials are keen to franchise the operation to an outside investor--but that's exactly what they...
...Klerk, who led South Africa from 1989 to 1994, shared the Nobel Peace Prize with Nelson Mandela, who was imprisoned for 27 years for challenging apartheid policies but later freed by de Klerk...
...Winfrey in a ceremony watched by Nelson Mandela, Spike Lee and Tina Turner. Winfrey personally picked the 152 students, who study and live there free of charge. Makopo, who was not asked to enter a formal plea, said she was innocent when the charges were read. The magistrate freed her on a bond...
...silence over the country's human-rights record when President Nicolas Sarkozy visited Tunis last July. He told Ben Ali he was concerned about the arrest of a prominent lawyer, Mohammed Abbou, on what some regarded as dubious charges of assaulting a colleague and defaming the judiciary. Abbou was freed shortly after, ending two years in jail. In late October, the European Parliament's human-rights committee head, Hélène Flautre, visited Chebbi in the fourth week of his hunger strike, and told reporters that Tunisia's policies were "unbearable." Days later, Ben Ali revoked the eviction...