Word: freni
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Dates: during 2000-2009
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...Hillel Senior Communications Associate Danielle Freni said she had no knowledge of Klein urging Hillel to issue such a statement...
Such airline idiocies make everyone mad--but Freni is one person who's actually doing something about it. A day after making his observations, Freni, director of aviation operations for the Massachusetts Port Authority, shoots off a detailed report to the offending carrier. "Airlines have been responsive to our reports before," says a grimacing Freni. "They'll make some changes...
...Massport plan is extremely controversial, but frequent flyers are rooting for it to succeed. The airlines are not amused. American Airlines' former CEO Robert Crandall told Freni whoever thought it up should have a lobotomy. Funny: Freni spent 20 years with American before joining Massport last year. The Air Transport Association, the airlines' powerful lobbying group, is outraged and plans to fight any punishment Massport metes...
Memo to airlines: Stop whining and start performing, because Freni and Massport aren't backing down. For one hour at least twice a week, Freni and his staff monitor the 12 largest carriers at Logan in six specific areas of customer service, from curbside check-in to baggage claim. For example, passengers should spend no more than five minutes checking in at the gate. Each airline gets a copy of the report and a note from Massport pointing out problems. Airlines, say Massport officials, are generally responding well and have already taken such corrective steps as adding personnel at peak...
Massport officials hope they won't need the FAA's help. "I doubt any airline will get so far off track that we have to impose a fine," says Freni. "But if they do," he warns, "they deserve...