Word: gagnon
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Dates: during 1980-1989
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...that slipping standards could cost the U.S. its international competitive standing in services and thus worsen the country's trade problems. Japanese banks, for example, have already made inroads into the U.S. market. In the November-December issue of the Harvard Business Review, Professor James Quinn and Researcher Christopher Gagnon of Dartmouth's Amos Tuck School of Business contend that many U.S. service businesses have developed the same shortsighted habits and inattention to quality that American manufacturers have been guilty of -- with disastrous results. "While there is still time," they write, "it is essential to take a hard look...
...Crimson couldn't stop Gagnon, who pounded home two of his game-high five goals in the third period...
...More important than those goals was the way we played defense," Gagnon said. "We didn't let them score in the third period...
...Gagnon flipped in his final goal of the game with six minutes left in the third quarter...
...NOTEBOOK Harvard has now lost two in a row...Corcoran finished with a team-high three goals. Clark and Brad Raymond had two goals each... Harvard goalie Mark Vita recorded 23 saves...Gagnon led the Bruins in assists with three...Pujols netted one goal to give him a team-leading 16 on the year...Gagnon leads the Bruins in both goals (23) and assists...