Word: gallos
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...There is a quality standard that applies to every product in the store," explains A.C. Gallo, the other half of the co-president, co-COO team. That means no artificial colors, additives or preservatives. For meat, it means no antibiotics, hormones and animal by-products in the feeds, including in deli meats. For fish, it means no antibiotics, mercury or PCBS. (Whole Foods owns a seafood supplier on each coast...
...really still just doing what we believe in, what we think is right," Gallo explains. "Though we have gotten as big as we are, we've maintained that same feeling of mission we felt when we made the decision to work in a little natural-food store. That's the rewarding thing...
...empowerment. Instead of a hierarchy, employees form teams headed by a leader. Everyone's opinion counts. Hirings and firings are decided from the bottom up, and rule breaking is encouraged if excellence can result. "We're willing to give up some control or allow you to make mistakes," Gallo explains, "and through that, people become empowered, and they get really passionate...
...Both men have natural-food backgrounds and have clocked about 15 years with the company. They consider their co-leadership?and mutual respect?an example to their 40,000 teammates. "He's a Buddha. He's incredibly wise and a brilliant retailer," the California-based Robb says about Gallo. "Walter's much more of a risk taker and always two or three steps ahead. And he's a brilliant store designer," the Boston-based Gallo says of Robb, who designed the Austin flagship, among other stores...
...fatigued shoppers and touch screens for lost ones); New York City (a nut cart offers a plethora of fresh roasted nuts in exotic, non--New York flavors like chili lemon); even stores like Best Buy (which has lent technological inspiration). And "we're totally impressed with the Apple store," Gallo says...