Word: gao
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Dates: during 1980-1989
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...just as confused as everyone else -- maybe more so. General Accounting Office investigators recently posed as befuddled taxpayers calling for help on the IRS's toll-free tax-question line. They got wrong answers 22% of the time and incomplete advice on 15% of their other queries. Last year GAO sleuths were misled only 17% of the time...
...assisters" had the most trouble deciding when to file a 1040A short form, how to report pension income and how to use the new W-4 withholding form. Getting the papers filled out in person does not help. The GAO says Government preparers make as many mistakes in arithmetic as regular folks...
...another development, the head of the General Accounting Office said his agency has prepared a classified report that traces the shipments of U.S. arms to Iran, and expects to present its findings next month to congressional committees. Comptroller General Charles A. Bowsher said the GAO also had begun an effort to trace the flow of arms sales profits to the Contras in Nicaragua...
Moreover, the controllers are not optimistic about the immediate future. More than half rated the quality of training for new controllers as either "less than adequate" or "poor." The GAO discovered that the top of the controller hierarchy is aging and restive. Of 450 supervisors in the survey, 75% said they hope to retire within a year. "A lot of us are tired, overworked, stressed and demoralized," explained one veteran...
...margins? The controller shortage offers only one relatively quick fix: rehire more of the fired PATCO controllers. Many have not found comparable-paying jobs and would be eager to get back at their consoles. But FAA Chief Engen, reflecting the Administration's position, says, "No way." According to the GAO survey, 60% of the current controllers and 85% of their supervisors oppose such a move, though a majority of those at some of the busiest traffic centers say they would have no objection. In fact, about 500 of the less militant PATCO members have been quietly rehired. Many airline pilots...