Word: gassing
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...Honduras' neighbors, El Salvador and Guatemala, recently elected leftist presidents who could also find themselves in the crosshairs of their countries' overweening generals. "I think the armies and the business elites they back in those countries are watching the Obama Administration's moves on Honduras very closely," says Vicki Gass, a senior associate at the independent Washington Office on Latin America. While Gass applauds Clinton's threat to reject Honduras' November election results as a "very positive step that shows the U.S. is serious again about multilateral effort in Latin America," she fears the U.S. has "created risks in other...
...White House has had to walk a fine line between cultivating a new, less interventionist image for the U.S. - which has too often aided military coups in Latin America - and "responding to the hemisphere's desire that it take a strong lead in defending democratic norms," says Vicki Gass, senior associate for rights and development at the independent Washington Office on Latin America. "There will have to be a negotiated settlement to this crisis, and while Latin America appreciates the U.S.'s new style of engagement, it's also still wary of Uncle Sam playing the heavyweight in these situations...
Tensions over what Starbucks was becoming--cluttered, corporate, soulless--were rising within the company even before the Valentine's Day memo. "These were real conversations we were having," says Michelle Gass, whom Schultz promoted in January to head of global strategy. "A lot of last year was figuring out what really matters to our customers...
...return of founder CEOs. "A founder may come in, and because he started the company, people more readily accept these things," says Fahlenbrach. That's clearly what's happening at Starbucks. "Howard, frankly, is the only person who could do what we needed to do," says global strategy head Gass. That courage was on full display on Feb. 26, when Starbucks closed all 7,100 of its company-owned U.S. stores (4,000 licensed locations remained open) for three hours to retrain 135,000 baristas. Part of the training involved the correct way to pull an espresso: into a shot...
...sellers of coffee, Starbucks sources its own beans from Latin American, Africa and the Asian-Pacific rim, and then roasts them in its own plants. "We go out to the farms. We are roasters. We control the entire process, and other players don't," says global strategy head Michelle Gass. "Coffee is our business, and we need to get back on our toes...