Word: gates
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Dates: during 1990-1999
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...future economic downturns. One reason for its profitability is low oil prices; another is that planes are flying at a record capacity, with load factors of more than 70%. That increased efficiency has helped hold down fares, but it also means more crowded planes. Airline employees--particularly the overburdened gate and ticket agents--seem increasingly unable to cope. "Ten years ago, employees were trained in customer service," says Michael Boyd, president of the Boyd Group, a Colorado-based aviation-research firm. "Today they're trained to process passengers...
DECEMBER 6, 1997 THE NORTHWEST GATE INCIDENT...
...Lewinsky arrived at the White House at approximately 10:00 a.m. She told the Secret Service uniformed officers at the Northwest Gate that she had gifts to drop off for the President, but that Ms. Currie did not know she was coming. Ms. Lewinsky and the officers made several calls in an attempt to locate Ms. Currie. The officers eventually invited Ms. Lewinsky inside the guard booth. When Ms. Currie learned that Ms. Lewinsky was at the Northwest Gate, she sent word that the President "already had a guest in the [O]val," so the officers should have Ms. Lewinsky...
Later that day...the uniformed Secret Service officers at the Northwest Gate were told that no one would be fired--so long as they remained quiet. According to Sergeant Williams, Ms. Currie said that if the officers did not "tell a lot of people what had happened, then nothing would happen...
MONICA LEWINSKY Exploited victim is revealed as thong flasher and lovelorn gate-crasher. The tell-all is all-told...