Word: gauls
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Dates: during 1980-1989
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...Venezuelan oilfields were nationalized. Profits plummeted 86%. Mason halted his buying splurge, sold off some land, eventually closed such losers as WomenSports, a magazine launched by Tennis Star Billie Jean King and her husband, and merged American Home with Redbook. Out of that reorganization emerged the present Gaul-like structure of three parts...
Over the past few years, Bramson has studied the behavior of some 400 managers and other workers at dozens of companies and public agencies. He has concluded that they, like Gaul, are divided into three parts: 10% troublemakers, 70% unable to cope with troublemakers and 20% not bothered by troublemakers. By paying particular attention to the manner and techniques of the resilient 20%, he has constructed a strategy for achieving office harmony and teaches it (for $1,000 a session) to employers and employees alike at daylong seminars throughout California...