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...often expensive change that works only if the commitment starts at the top. In companies where impressive quality gains have been made -- Ford, Hewlett-Packard, 3M, Corning Glass, Apple, Motorola and Rubbermaid -- the chief executive lays down the rules and makes sure they are followed. Says Rubbermaid Chairman Stanley Gault: "Everyone has to know that shoddy work will not be tolerated. Our customers are not there to field-test our products." At Apple, says Chairman John Sculley, "quality is a religion. Anybody on the plant floor has the authority to shut down the entire line. And it happens...

Author: /time Magazine | Title: The Quest For Quality In U.S. Goods: Making It Better | 11/13/1989 | See Source »

...high-priced offices of Nutter, McClennen & Fish, LaVigne's lawyer, Alan D. Rose '67, announced the conclusion of the bobsledder's feud with the U.S. Bobsledding Federation. After being allowed back on the team as a "non-participating" member of the team, LaVigne had been allowed to join Gault as an alternate, Rose announced...

Author: By Andrew J. Bates, | Title: Harvard Sledder Fights Onto U.S. Olympic Squad | 2/13/1988 | See Source »

LaVigne and Gault are both pushers, the position responsible for giving the bobsled its initial momentum on its run down the narrow, icy course. LaVigne and Gault both ran track in college...

Author: By Andrew J. Bates, | Title: Harvard Sledder Fights Onto U.S. Olympic Squad | 2/13/1988 | See Source »

Several of LaVigne's teammates, among them, James Herberich '85, had threatened to boycott the Games in protest of LaVigne's removal from the team. In addition, the team's top two drivers, Brent Rushlaw and Matthew Roy, refused to put Gault on their sleds...

Author: By Andrew J. Bates, | Title: Harvard Sledder Fights Onto U.S. Olympic Squad | 2/13/1988 | See Source »

LaVigne was cut from his position as a pusher on the alternate sled two weeks ago and replaced by Chicago Bears wide receiver Willie Gault. Although the Olympic coaches have said that Gault made the sledding team strictly on the basis of his better push times, LaVigne has contended that he was cut unfairly and was the victim of a "political" maneuver designed to bring the sport badly-needed publicity...

Author: By Andrew J. Bates, | Title: IOC Allows LaVigne Back On Bobsled Team | 2/13/1988 | See Source »

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